陪病家屬鬆口氣 奇美醫院中心推「照護共聘」、「鐘點照服員」服務
記者莊兆暉/台南報導
住院病人的日常生活照顧一直是困擾家屬的問題,且現在已是高齡化、少子化的社會,經常可見到老老照顧陪病的現況,在陪病過程中家屬也常因精神、體力不堪負荷而發生意外事件,若無力照護,也間接增加護理師工作量及壓力,降低醫護品質,因此奇美醫學中心特別構思「住院病人友善照護-共聘照服」、「鐘點照服員」等服務模式來緩解陪病者的負荷,提升病人的照護品質。
奇美醫學中心護理部從2018年啟動「住院病人友善照護-共聘照服模式」,與2家特約照服公司簽約,陸續在第一醫療大樓6樓、8樓及9樓、10樓、12樓病房推行1對4共聘照服員制度,1位共聘照服員照顧4位病人,不能跨樓層或病室,每位病人收費每天1,300元,相較於原本1對1照服員每天2,400元的收費,大大降低家屬的經濟負擔。
此外,也建立「鐘點照服員」制度,服務需短暫時間離開病室陪病的家屬,可聘請鐘點照服員,每小時費用200元,首次聘請至少需2小時,再延聘則以1小時為單位計價,由醫院簽立特約照服員公司安排人力,讓陪病家屬能獲得短暫喘息或處理要事。
奇美醫學中心護理部護理長廖麗怡表示,根據奇美醫學中心護理部統計,2019年07月起至2022年03月底使用共聘照護共計25,047人次,2021年病人、家屬及共聘病房護理師整體滿意度達100%,各單項滿意度也都在9成以上,為嘉惠更多陪病者的需求,今年3月起在第一醫療大樓10樓(10A)病房,也全面開設1對4共聘床32床,另在其他樓層雙人房開設1對2共聘床,健保房開設1對4共聘床,共計60床共聘病床。
奇美醫學中心以友善住院為目標,擴展「共聘病房」、建立「鐘點照服員」制度,讓住院病人照顧品質提升,減輕陪病者負擔;降低醫護團隊工作負荷、提升工作滿意度;醫院能有效運用醫療人力,達到病人與陪病者、醫護團隊及醫院三贏的成效。
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